Wa Digger Hire

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PRIVACY POLICY

Last updated: January 2026

This Privacy Policy explains how WA Digger Hire Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and discloses personal information and business information.

This Policy applies to information collected through:
  • WA Digger Hire Pty Ltd operations
  • Our digital systems and platforms, including OutOnHire (OOH)
  • HireShield (risk intelligence and hire behaviour system)
  • Our websites, agreements, applications, and communications
1. Compliance with Privacy Law
  • We handle personal information in accordance with the Australian Privacy Principles (APPs)
  • under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information and business-related information including, but not limited to:
  • Names, addresses, email addresses, and phone numbers • Driver licence details and identification documents
  • Driver licence details and identification documents
  • Business names, ABNs, and company details
  • Operator and representative details
  • Hire history, booking details, and agreement records
  • Pre-start records, condition reports, photographs, videos, and telematics data
  • Incident reports, damage records, misuse events, and recovery records
  • Communications with us (email, phone, digital platforms) Information may be collected directly from you, through our digital systems, or from lawful third-party sources.

3. How We Collect Information

How We Collect Information :

  • When you make an enquiry, create an account, or place a booking
  • Through digital hire forms, pre-start checks, and condition reports
  • Via photographs, videos, telematics, or site records
  • From insurers, repairers, recovery providers, or other hire businesses where permitted by law
  • From publicly available records where relevant to identity or business verification

4. Purpose of Collection

  • Processing hire bookings and agreements
  • Verifying identity, authority, and eligibility to hire
  • Managing hire operations, safety, compliance, and asset protection
  • Recording hire behaviour, incidents, and risk events
  • Administering billing, recovery, enforcement, and dispute resolution
  • Managing insurance, repairs, transport, and recovery
  • Incident reports, Protecting our legal and commercial interestsrecords, misuse events, and recovery records

5. Digital Systems – OutOnHire (OOH)

We use OutOnHire (OOH) to manage digital hire agreements, pre-start checks, condition reports, photographs, time-stamped records, and operational data.
Information collected through OOH forms part of our hire records and may be relied upon for operational, legal, and compliance purposes.

6. HireShield – Risk Intelligence

We use HireShield as a risk intelligence and hire behavior system.
Information relating to hire behavior, incidents, damage, misuse, non-compliance, or risk events may be recorded and used within HireShield and shared with participating hire businesses for risk assessment purposes only.
  • Is not a credit reporting body
  • Does not provide consumer credit reports
  • Does not issue credit scores
  • Does not make hiring decisions on behalf of WA Digger Hire

7. Disclosure of Information

We may disclose information where reasonably necessary to:
  • Insurers and insurance brokers
  • Repairers, recovery contractors, and transport providers
  • Digital service providers (including OOH and HireShield)
  • Professional advisers (legal, accounting, compliance)
  • Regulatory authorities or law enforcement where required or permitted by law
We do not sell personal information.

8. No Credit Reporting

Information collected or shared under this Policy:
  • Is not a consumer credit report
  • Is not used for credit scoring
  • Is used solely for hire operations, risk intelligence, and asset protection

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including administrative, technical, and physical safeguards

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

You may request access to, or correction of, personal information we hold about you, subject to legal limitations.

11. Overseas Storage (Cloud Services)

Some of our service providers (including digital platforms such as OOH or HireShield) may store data on secure servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected.

12. Website Data & Cookies

Our website may use cookies and analytics tools to improve functionality and understand usage. You may adjust your browser settings to disable cookies if you prefer.

13. Access & Correction

You may request access to, or correction of, personal information we hold about you, subject to legal limitations. We may require proof of identity before processing any request.

14. Consent & Authority

By engaging with us, entering into hire agreements, or using our systems, you:

  • Consent to the collection, use, and disclosure of information in accordance with this
  • Warrant that you have authority to provide personal information of operators, employees, or representatives
  • Agree to notify relevant persons that their information may be handled in this manner When information is no longer required, we will take reasonable steps to securely destroy or deidentify it.

15. Complaints

If you have a privacy complaint, we will investigate and respond within a reasonable time in accordance with the Australian Privacy Principles.

16. Updates to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available at:
https://www.wadiggerhire.com.au

17. Contact Us

For privacy enquiries, access requests, corrections, or complaints, contact:

Privacy Officer

WA Digger Hire Pty Ltd

Email: admin@wadiggerhire.com.au